Returns & refunds

For eligible units, request a discretionary return within 30 calendar days of delivery. Please review the selected product and configuration carefully before purchasing.

Return eligibility

Used and customized units are excluded from discretionary returns. We do not offer voluntary exchanges because of the nature of this equipment. Contact sales before ordering if you are unsure whether a unit is eligible.

Arrange a return

Contact sales@360pinball.com with your order reference and reason for return before arranging transport. Obtain return authorization, packaging instructions and the approved destination. Buyers are responsible for discretionary return transportation.

Refunds

Approved refunds are returned through the original payment method within 7 calendar days after the returned unit has been received and inspected. Sales will explain the applicable return conditions and refund procedure when authorizing your return.

Damaged, defective or misdescribed goods

Discretionary return exclusions do not remove applicable rights or remedies for defective, damaged or misdescribed goods, or valid warranty claims. Contact sales promptly with your order details and photographs where appropriate so we can review the issue and the applicable remedy.